At The Laundry Room (“we,” “our,” “us”), located at 2660 Pandosy Street, Kelowna, BC, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect personal information from you when you:

• Use our services, including laundry or equipment rental.
• Contact us via phone, email, or social media.
• Sign up for our loyalty program, email list, or other promotional offers.
• Interact with our website.

The personal information we collect may include:

• Name
• Phone number
• Email address
• Payment information (e.g., credit/debit card details, when necessary)
• Laundry preferences (if relevant to specific services you request)

2. How We Use Your Information

We collect and use your personal information for the following purposes:

• To provide and enhance our laundry services.
• To process your payments and manage your account.
• To communicate with you about promotions, services, and any issues related to your account.
• To maintain our records in compliance with legal and regulatory requirements.

We will not collect, use, or disclose your personal information for any purpose other than those listed above without your explicit consent, unless otherwise required or permitted by law.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties, such as:

• Payment processors to complete transactions.
• Service providers who assist in our business operations (e.g., IT support, cloud storage).
• Legal authorities when required by law or in connection with legal claims or regulatory requirements.

4. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption technologies, secure payment processing, and data storage practices that comply with Canadian privacy laws.

5. Your Rights and Choices

Under PIPEDA, you have the right to:

• Access your personal information that we hold.
• Correct any inaccurate or incomplete information.
• Withdraw your consent to the collection or use of your personal information.
• Request that we delete your personal information, subject to legal and regulatory obligations.

To exercise these rights, please contact us at management@laundryroomkelowna.com or by phone at 250-763-9992.

6. Retention of Information

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website and will become effective when posted. Please check this page periodically for updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

The Laundry Room
Address: 2660 Pandosy St, Kelowna, BC V1Y 1V6
Phone: 250-763-9992
Email: management@laundryroomkelowna.com